“We had a small issue on our conveyor tote scanning system. I called and spoke to Anna who was very pleasant and helpful in trying to help resolve our problems. This was ultimately resolved, and she stayed in contact with me asking questions to help resolve our issue, she also had one of your engineers contact us to resolve this and give us advice. Just good to hear a bit of good news sometimes and I wanted to share my positive experience. She was very helpful and pro-active to help us! Thank you, Paul, your team, and in this case Anna.”
– Kevin Kirby, Syncreon, The Netherlands
“Just wanted to thank you for the three great days you did supporting the camera issues.
“The feedback from the team is very positive and a big step forward in extending their knowledge. Thanks again.”
– Simon Armitage, Borg Warner
“We both got a whole lot out of your training course and the content was spot on for us. We have already managed to put into action and got one of our issues closed out by implementing the training given.
“I would like to say with our limited knowledge of Cognex systems, your team demonstrated the knowledge and understanding to help us so much so thank you and your team very much appreciated”.
– Andy Thwaites, Nifco UK
“The reason for writing is to say a big thank you from the senior engineers and management team here at Tenneco for helping us to achieve this very complex goal. Over the past few weeks we have asked you to change schedules to make sure we have support at our plants, constant support over the telephone and with emails, and you also helped us design the new software program structure.
“Even though at times I thought it was impossible for us to achieve what we planned in such a short space of time, we made it successful (and a week ahead of schedule). Last week I was at our customer, presenting our new checking and validation process to senior quality managers and early this week we had their management and our European directors here for demonstrations of the new system. Everyone left extremely happy.”
– Richard Burrows, Tenneco
“I want to thank our colleagues at Acrovision for their exceptional work at Tenneco over the last year and especially over the past 5 weeks. Close collaboration with best-in-class partners like Acrovision to implement the best machine vision technology in the world is what we at Cognex are all about. So I am delighted to see that Paul and his team have, as we would say on this side of the pond, hit another home run. With gratitude for a job very well done.”
– Adam Watkin, Trax JH
“Please pass on my thanks to Dan for his support last week. I also just wanted to say how impressed I was by his professionalism and his work ethic. For a young person, he has a lot of maturity about him and he was really confident when dealing with the customer. He coped really well with the pressures we were under and I liked the way that he was determined to find solutions to problems and didn’t stop until he did. He has a really positive attitude to his work and he is a real asset to your organisation.”
– Michael Pitcher, Herma UK
“Very supportive team with in-depth knowledge of vision. Acrovision provided a tailored service to accommodate our needs. The support post implementation and continuous development of product has been excellent”
– Adam Brown, Chromalloy UK
“A solid vision partner that we can rely on to provide detailed technical reports at the time of quotation giving us and our customers confidence in the solution. Followed by great execution and support to deliver what has been proposed at the prices quoted.”
– Jon Alderson, Altec Engineering UK
“I just had the training session from Luke and I think it was one of the best training I’ve received. Thanks for sending him down! I’ve also showed him around our work area just to show what we are working on with the cameras. He gave us some good pointers in the class regarding some potential risks too.”