Support

Acrovision offers a comprehensive range of managed services. Our after-sales support services include:

Annual Site Support Service Image to show Acrovision's support services

These annual site visit packages, available as one day or multi-day visits, are designed for preventative maintenance and consist of:

  • General cleaning and maintenance of cameras, lenses, lighting, trigger sensors
  • Testing of good and bad samples (where appropriate)
  • Any ad-hoc support or improvements required (time dependent)
  • Re-calibration of equipment (where appropriate)
  • As many systems as possible will be worked on during a full working day
  • Four hours of telephone support

Or if just remote support is required:

Annual Remote Support Service

  • Telephone or remote connection (if available)
  • Hours available are between 09:00 and 17:00 during normal working days
  • Standard package is four hours, then top-ups are available throughout the year

Product and System Training Classes

  • Tailored Training Courses at the client’s site.

Multi-level Maintenance Packages

  • Service and Maintenance proposals can be built to your exact requirements, including fully comprehensive packages.

Repair and Replacement Facilities

  • Repair and Replacement after-sales functions tailored to your requirements.