mvision mobile mvision mobile

The business mobility solution for small, medium or large businesses in any industry

Overview

What is mvision mobile?

mvision mobile is a fully-integrated end-to-end solution for managing, scheduling and communicating with your mobile workers. It drives productivity, efficiency and visibility right through your business to unlock savings, increase profits and provide even better customer service. Using mobile devices, your mobile team have all the information they would need at their fingertips allowing them to focus on completing jobs effectively to help drive your business forward. Custom workflows can be configured quickly step-by-step to guide mobile workers through the tasks and checks you require them to complete.

How does mvision mobile work?

Before switching to a mobile solution, companies are often reliant on burdensome paper based workflows that require multiple visits and phone calls in order to manage their operation. mvision mobile creates a paperless working environment where jobs are managed and scheduled electronically using our web-based mvision office website or your existing back-office system. Jobs are dispatched wirelessly in real-time to mobile devices. Your mobile worker can then view their schedule, view service histories, capture job information, record work performed and gain proof of service with electronic signature capture. It all adds up to a slick and efficient business operation.

Features and Benefits

  • Schedule jobs and send them to your remote workers in real-time
  • Capture accurate job information and completion data
  • Industry recognised documents can be completed on the device
  • Job information and updates sent back in real-time
  • View service/customer history
  • Electronic signature capture for proof of service
  • Automatic logging of job duration and start/end times
  • Integrates with satellite-navigation
  • Photo capture for proof of work done
  • Workflows customised to your business needs
  • Stock and parts management
  • Exploded Diagrams with Infomill (optional)
  • Works out-of-the-box or links to your back office (CRM/ERP)
  • Choice of Standard or Rugged Mobile Devices
  • Barcode scanning for easy data entry (optional)
  • Real-time 360 dynamic scheduling (optional)
  • Links to Masternaut vehicle tracking (optional)
  • Optimises utilisation of your mobile workforce
  • Reduces human error – not reliant on paper forms
  • Streamlines and simplifies work for your mobile workers
  • Greater productivity, visibility and responsiveness
  • The right information always at your mobile workers’ fingertips
  • Quickly react to unplanned / urgent jobs
  • Improved customer satisfaction through adherence to SLAs
  • Paperless – cost of paperwork admin removed
  • Complete more jobs per day
  • Improves cashflow and reduces billing discrepancies
  • Proof of service / audit trail for all field-based activities

How it works

Your workflows and forms
The mvision mobile solution means your existing workflows and other forms can be replicated on the device to capture the information you need, reducing errors and enabling you to keep accurate records. A copy of a completed job form or certificate can be printed or emailed straight to the customer’s inbox.
Jobs are received in real-time
Your remote worker always have access to a real-time view of their schedule so they can focus on getting the job done. This avoids unnecessary calls back to the office and also allows urgent jobs to be prioritised to the top of the list.
Quick and easy navigation
Built-in GPS navigation ensures quick and efficient travel from job to job, cutting out unnecessary miles. The addresses are imported automatically so there’s no need to manually enter them. Easy.
The right info to complete the job
Accurate and timely information about each job is available. This prevents the errors, ommisions and inaccuracies that are associated with hand-written paper based forms.
Job History just a click awayYour mobile workers need quick and easy access to job/account histories and mvision mobile delivers this without fuss. Access to the right information ensures the best possible customer service and avoids errors and duplication.
Stock & Parts Management
For service based businesses, mvision mobilecan manage stock and parts. Additionally, the Wolseley link allows you to check whether parts are in stock at a local Wolseley centre. Detailed schematics from Infomill also help your team to complete jobs quickly and accurately (optional).
Proof of work done
Electronic signature capture gives you proof of work done and is sent back instantly to the office. This allows invoices to be issued immediately, improving your cashflow. No more waiting for paperwork to be returned to the office.
Barcode Scanning
For delivery based businesses, multiple line items and barcode scanning make it easy to capture accurate proof of delivery information.